The Privacy Policy

When Canadian players visit eternalslots.com, register, or utilise any of our casino services, Eternal Slots ("Eternal Slots",we",us",our") gathers, uses, discloses, and safeguards personal information. You attest that you have read and comprehended this Privacy Policy and consent to the processing of your personal information as described here, in accordance with applicable Canadian privacy laws and other pertinent regulations, by registering or using the website.

Eternal Slots is operated by a company within the same group as Geolen Tech Ltd and other affiliated brands, and may process information on servers and infrastructure located outside Canada. Eternal Slots strives to protect data with the proper organisational and technical safeguards, regardless of where it is handled, and to uphold the rights of Canadian players.

Personal data that we gather

When you open an account at Eternal Slots, certain details are requested so that we can create and manage your profile, keep the platform secure, and meet legal and regulatory obligations. The information collected typically includes your full name, date of birth, country of residence, email address, contact details, account credentials, preferred language, and other data provided through forms, live chat, or email correspondence with our support team.

We also gather payment and cryptocurrency transaction data so that you can deposit, bet, and withdraw. This may include your chosen payment methods, wallet addresses for supported cryptocurrencies, transaction history, deposited and withdrawn amounts, and the currency or digital assets used. We may request identity verification documents, such as a government-issued ID, proof of address, proof of payment method ownership, and other supporting documentation when reasonably necessary, for security, fraud prevention, and anti-money laundering checks.

Certain details about your device and usage are automatically gathered when you visit the Eternal Slots website. This can include IP address, device identifiers, browser type and version, operating system, time zone, interaction with pages, clickstream data, session information, and information about how you arrived at the site. Cookies and related technologies are used to keep track of your preferences, preserve sessions, protect the platform, and comprehend how users interact with it. More details about these technologies are set out in our Cookie Policy, which should be read together with this Privacy Policy.

In addition, we may collect information related to your gaming activity on the platform. The games played, the length of the session, the bet amounts, the wins and losses, the use of bonuses, participation in tournaments, loyalty status, and any self-exclusion or responsible gambling limits you decide to implement are all examples of this. Customer support interactions, complaints, and communications with the pit boss or banking teams may also be stored so that we can respond effectively and document the handling of player issues.

How we use and share your information

Eternal Slots processes personal information primarily for the purpose of operating an online casino service, fulfilling our contractual obligations to you, and meeting legal duties such as anti-money laundering, fraud prevention, and responsible gambling requirements. Account and contact details are used to register you as a player, verify your age and identity, allow you to log in securely, and communicate with you about account activity, updates, promotions where permitted, and changes to our terms and policies.

Payment and crypto-related data is processed so that deposits and withdrawals can be handled correctly, bonus eligibility can be checked, and any disputes around balances or cash-outs can be investigated. Transaction records are kept in compliance with internal retention schedules and applicable laws, which may mandate that we retain information for a predetermined period of time even after an account is closed. Relevant personal information may be used to look into suspected abuse, chargebacks, or fraudulent activity and, if needed, restrict or close accounts connected to platform misuse.

Technical and usage data from your visits is used to maintain the security and integrity of the website, to protect against unauthorised access, and to detect unusual patterns that may indicate fraud, bonus abuse, or other prohibited behaviour. We use the same data to test new features, monitor performance, improve the user experience for Canadian players, and make sure the website works properly on various devices and browsers. Analytics tools may be used to understand aggregate behaviour and to improve services, but we strive to avoid using more data than we reasonably need for these purposes.

With your consent, or where otherwise permitted by law, Eternal Slots may use your email address and other contact details to send marketing messages about bonuses, free spins, loyalty rewards, tournaments, and special offers. By using the unsubscribe link in emails, changing your account's communication preferences, or getting in touch with support, you can stop receiving direct marketing at any time. Opting out of marketing will not affect transactional or service messages that we are required to send, such as information about account changes or security alerts.

In order to provide our services, we may share certain personal information with third parties who help operate the platform. Payment service providers, cryptocurrency payment processors, game studios, fraud and risk management partners, identity verification services, IT hosting companies, analytics partners, and customer support tools are a few examples of these. Each of these partners is expected to safeguard the data with the proper security measures and to use it only as necessary to provide their services to us.

Your personal information may be transferred outside of Canada, including to nations with different data protection laws than those in your home country, because Eternal Slots collaborates with foreign service providers and infrastructure. In these situations, Eternal Slots aims to protect the data using measures like contractual protections and access controls. In addition, we may disclose personal information when mandated by law, a regulatory body, a court order, or when we believe it is essential to uphold our rights, enforce our Terms and Conditions, or protect players and third parties from harm.

Your rights, choices, and contact details

Subject to certain restrictions and exceptions, Canadian players have rights regarding their personal data. You can typically request access to the personal data we hold about you, ask for corrections where information is inaccurate or incomplete, and in some circumstances request that data be deleted or restricted. You can also ask for explanations regarding how your data is used and, where technically feasible, request a copy of certain data in a portable format.

You can change your marketing preferences at any time, and in cases where processing is justified by consent rather than another legal basis, you are free to revoke your consent. Please be aware that certain processing operations are required to deliver the casino service or to adhere to legal and regulatory requirements. As a result, we may no longer be able to provide you access to Eternal Slots if you close your account or request that we halt specific processing. In order to comply with record-keeping, tax, anti-money laundering, and responsible gambling regulations, we might also need to keep some information even after the account is closed.

Cookies and similar technologies used on the site can be managed through your browser settings and through any consent tools made available on the Eternal Slots website. Important features like safe login, account management, or gameplay may not function properly if necessary cookies are disabled. Blocking or removing specific cookies may also have an impact on the site's speed or functionality. The Cookie Policy provides more information about the types and uses of cookies at Eternal Slots.

Eternal Slots seeks to safeguard personal data through appropriate organisational and technical security measures that are intended to stop unintentional loss, unauthorised access, misuse, or disclosure. These measures may include encryption, segregation of duties, logical access controls, logging, and regular monitoring. However, no online system can be guaranteed to be completely secure, and players are encouraged to keep login details confidential, use strong passwords, and notify us immediately if they suspect that their account has been compromised.

This Privacy Policy is intended for individuals who are legally allowed to gamble in their jurisdiction. Eternal Slots does not intentionally gather personal data from minors or permit anyone who is not of legal age to keep an account. If we become aware that an underage player has provided personal information, reasonable steps will be taken to close the account and remove or anonymise the data, subject to any legal obligations that require retention.

This Privacy Policy may be updated periodically by Eternal Slots to reflect modifications to laws, rules, technological advancements, or platform operations. Significant changes will be highlighted on the website or communicated by email or on-site notification. Players are urged to periodically review the updated Privacy Policy because continuing to use the services after any update takes effect will be interpreted as acceptance of the updated policy.

You can get in touch with Eternal Slots support if you have any questions about this policy, want to exercise your right to privacy, or would like more details about how your personal information is handled. The main way to get in touch is via email at support@eternalslots.com, as well as any special contact forms or live chat features offered on the website. When reaching out, please include enough information for us to identify your account so that we can respond to your request efficiently and in line with our legal obligations.